Terms & Conditions
SATO PRIVACY POLICY
This Privacy Policy ("Privacy Policy") applies to customer and online user data on the sato.com website. This Privacy Policy also applies to information that we automatically collect during online visits (e.g., data collected by cookies).
sato-eyewear.com is operated by SATO ("SATO").
SATO collects, stores and processes this data for the purpose of managing the Website.
The term "Personal Data" refers to any data that can be used to identify you, directly or indirectly (name, telephone number, e-mail address, IP address, location data...).
SATO undertakes to comply with the General Data Protection Regulation 2016/679 which organizes the protection of so-called personal data of natural persons.
The term "Business Partner" refers to any subcontractor, supplier or other entity with whom or which we have a business relationship.
Please note that this Privacy Policy does not apply to the websites of our Business Partners (as defined below), even if they are linked to sato-eyewear.com.
Therefore, we advise you to review the privacy policies of other parties if you interact with them.
This Privacy Policy applies to SATO worldwide.
Article 1 - Data collected
Article 1.1 - Cases of data collection
Personal data may be requested from customers and users in several cases:
- when using our websites or applications;
- when using our services, assistance services or information requests;
- when ordering products;
- when participating in online promotional activities or in any other context;
- when submitting a notice;
- when signing up for newsletters, marketing and promotional emails or other resources;
- when participating in surveys or questionnaires (e.g., to best advise the user on which products to choose);
- when interacting with SATO or third party social networks (subject to the third party's terms of use and privacy policies); or
- when the User/Customer makes a contact request.
Article 1.2 - Types of Data Collected
The Personal Data requested may be:
- name and surname,
- the e-mail address,
- home address,
- telephone numbers,
- credit card number and billing information in case of purchase,
Whenever SATO requests personal data, SATO indicates whether this data is mandatory or optional.
SATO may cross-reference data collected on the Site with data requested from partners or third parties.
If you have any questions about the use of cookies and the use of personal data, please contact us at contact@sato-eyewear.com.
Article 1.3 - Automatically collected information
The information that can be recovered :
- information about visits to our websites, including pages viewed, links and advertisements that users may have clicked on,
- the keywords entered,
- other actions taken in connection with SATO products and websites,
- information from the browser used to access our Website
- IP address,
- device identifier,
- browser type and language,
- access times
- the URL of the website that referred the user to our website and the URLs that the user accessed by clicking on a link on our website.
Article 1.4- Information from Third Party Sources
SATO may also obtain information from third party sources such as
- public databases,
- our business partners
- marketing partners,
- social networking platforms.
Article 2 - Data Processor
SATO is responsible for the processing of personal data, as defined in Article 4 of the GDPR.
Access to SATO's service is conditional on obtaining personal data.
SATO keeps an activity log of the processing of personal data in accordance with the RGPD.
Article 3 - Purpose of Processing Personal Data
SATO collects, stores and processes the personal data of its users solely for the purposes of its business activity.
The purposes of the processing are as follows:
- to manage product orders on the www.sato-eyewear.com website;
- the management of the customer follow-up;
- sending a newsletter;
- to personalize, analyze and improve our services (including content and advertising on our website), our communications and our relationships;
- prevent fraud and other illegal or prohibited activities;
- to maintain the security and integrity of our websites, business, and services;
- to perform other functions or purposes as identified at the time of collection, or as required or permitted by law.
- commercial prospecting and marketing purposes.
Article 4 - Recipients, Processors and Disclosure of Data to Third Parties
SATO uses a service provider for the hosting of personal data:
Shopify International Limited, a private company limited by shares, incorporated in Ireland under registration number 560279, whose registered office is located at 2nd Floor Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland 5VAT number IE 3347697KH° and whose privacy policy can be accessed at: https://www.shopify.fr/legal/conditions
The user will be informed of any changes and will be able to object to them by postal mail at 85 rue Baudin 92300 Levallois Perret, France or by e-mail at contact@sato-eyewear.com.
Article 5- Legal basis for processing
The legal basis depends on the type of Personal Data concerned and the context of the collection.
The legal bases:
- The user's consent: the user is free to withdraw his consent whenever he wishes. To do so, he/she must send an e-mail to contact@sato-eyewear.com. All previous processing done with the user's consent remains legal, the withdrawal of consent can in no case be retroactive.
- Compliance with a contractual obligation.
- The legitimate interests of SATO (and its Business Partners) which include this Website and/or relevant services, and/or the implementation of profiling and marketing activities, provided that the harm to your rights and freedoms does not exceed our legitimate interests.
Article 6 - Storage of your data
Personal data is kept for three years, in compliance with the RGPD.
SATO may keep this data beyond the above-mentioned period if it appears necessary for SATO to establish proof of a finding, the exercise or defense of its legal rights.
Article 7- International Transfers
SATO may transfer your Personal Data to its Partners, if and only if necessary for the purposes set out in this Privacy Policy.
In case of transfers outside the European Economic Area and a different level of data protection than in your country, contractual arrangements with the Partner regarding such transfers have been put in place to ensure adequate protection in compliance with the GDPR.
Article 8 - Safeguards
SATO undertakes to put in place all necessary measures to protect access to personal data:
- Encryption for the collection or transfer of sensitive data, such as credit card details;
- Technical measures to maintain the integrity, availability and resilience of processing services and systems;
- Restricted access to user information;
- Appropriate security measures to ensure the protection of Personal Data;
- Destruction of Personal Data or making it anonymous in cases required by law.
Each user of the website is authenticated by a personal and confidential password. The user undertakes to ensure the complete confidentiality of his password.
We recommend that you never divulge your passwords and that you be cautious about "phishing" scams.
Article 7 - Rights of persons concerned by the processing of personal data
Right of access: the user has the right to ask how we process his personal data. He can also obtain a copy of his personal data.
Right of rectification: the user may request the rectification of inaccurate or incomplete personal data concerning him/her.
Right of objection: the user may object to the processing of his personal data, which is based on our legitimate interests (as described above).
Right of deletion: the user may request the deletion of his/her personal data (under certain conditions).
Automated decision making: the user may refuse automated decision making about him/her if the automated decision making has significant legal effects on him/her.
Restriction: the user can ask us to restrict our processing of his/her personal data. We will no longer have the right to process their information until the restriction is lifted.
Transferability: The user may request to receive the Personal Data provided in a structured, commonly used and machine-readable form and that this information be transferred to another organization under certain circumstances.
Article 8 - Responsible control authority
The user is informed that he/she may make any complaint to the National Commission for Information Technology and Civil Liberties (CNIL).
Article 9 - Cookies
When consulting the website, information relating to the user's navigation may be recorded in "cookies" files installed on the user's computer or mobile terminal, subject to the choices expressed by the latter concerning local cookies on the computer or mobile device concerned, which may be modified at any time.
Cookies are alphanumeric identifiers transferred to the user's hard disk via the Internet browser, in order to allow the system to recognize the user's browser and to offer him/her adapted services.
Some cookies are installed until the user's browser is closed, others are kept for a longer period of time. Cookies are kept for a maximum of 12 months.
We use cookies to remember the user's preferences. This allows us to optimize and improve the use of the website.
Cookies are used to:
- Identify the user when connecting to the website;
- Determine the settings of the user's Internet browser, such as the type of browser used and the plug-ins installed;
- To know which web pages the user visits and/or searches on the website in order to make appropriate suggestions.
The Help section of the toolbar of most browsers tells you how to refuse new cookies, how to get a message telling you when you have received them, or how to disable all cookies.
There are several ways for the user to manage cookies. Any setting by the user on the use of cookies will be likely to modify his navigation on the Internet and his conditions of access to certain services requiring the use of cookies.
The user can choose at any time to express and modify his wishes regarding cookies, by expressing his refusal directly on the home page of the website via the banner provided for this purpose.
Article 10 - Targeted marketing by e-mail
We may send personalized marketing messages based on the user's visits to sato-eyewear.com, his purchase history and his searches.
By clicking on a hyperlink in the marketing emails received, the user allows the email service provider to place a cookie on the browser. This type of cookie is tied to the e-mail address or IP address.
It is possible to opt-out of this feature by clicking on the unsubscribe link on all personalized marketing emails received.
article 11- Use of Web Beacons, Web Beacons and Tracking Technologies by Us and Our Partners
SATO and its business partners may use web beacons on their websites, in their e-mails, in their advertisements, on other websites or in their advertisements in third party e-mails.
A Web beacon is an electronic image that can be used to recognize a cookie on your computer when a user visits a Web page or e-mail message. Web beacons help measure the effectiveness of our website and advertisements.
The user can disable certain web beacons by rejecting cookies on your web browser.
ARTICLE 12 - SOCIAL NETWORKING FEATURES
Sato-eyewear.com displays social networking features, including the Facebook "Like" button and Instagram. These features may collect the IP address, the page viewed on our site, and set a cookie to enable the feature. Social networking features are hosted either by a third party or directly on our site.
Interactions with these features are governed by the privacy policy of the company that provides them.
ARTICLE 13 - LINKS TO THIRD PARTY SITES AND SERVICES
SATO provides links to other websites that may collect Personal Data by clicking on them. This Privacy Policy does not cover the practices of those websites.
ARTICLE 14 - SELECTING COMMUNICATION PREFERENCES, OPTING OUT OF ADVERTISING MESSAGES AND CREATING PERSONALIZED PROFILES
You can click on "Unsubscribe" in the marketing communications we send by e-mail, or send us an e-mail at contact@sato-eyewear.com .
ARTICLE 15 - CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time.
CGV CGU SATO
SATO ("SATO") has an e-commerce website ("Site") at https//:www.sato-eyewear.com that provides the following products
- the sale of sunglasses
- provision of Content on the Site, where the term "Content" means any document, guide, article, information accessible on the Site.
The present general conditions of sale ("GCS") are in application of articles L.111-1 and following of the Consumer Code. These determine the rights and obligations of the parties.
Any validation of an order by the user/customer implies that he/she has read, understood and unconditionally accepted these GSC and his/her order.
The customer may not sell the product purchased on the SATO website in a professional manner. Only personal use by the buyer is allowed.
Article 1 - Legal mentions
The present GTC defines the conditions, legal obligations and terms of use of the website https://www.sato.com
The SATO company publishes the site.
SATO is a simplified joint stock company with a capital of €120,000.00, registered in the PARIS Trade and Companies under the number 899727176. SATO’s registered office is located at 85 RUE BAUDIN 92300 LEVALLOIS PERRET.
The use of the Site and the Services is exclusively reserved for persons of legal age and capable of entering into contracts under French law.
Company contact: Contact@sato-eyewear.com
The Website is hosted by Shopify International Limited, a private company limited by shares, incorporated in Ireland under registration number 560279, whose registered office is located at 2nd Floor Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland 5VAT number IE 3347697KH° and whose privacy policy is available at the following address: https://www.shopify.fr/legal/conditions
Article 2 - Definitions
"Customer": any person who has placed́ an order for a product ;
"Order": any order placed by the buyer on the present Site;
"General Terms and Conditions of Sale" or "GTC": the present general terms and conditions of use and online sales;
"Parties": the Seller and the Customer;
"Products" means the products offered for sale on the Site;
"Site" means the present Internet site, https://www.sato-eyewear.com ;
"Companý" refers to the SATO company;
"User" means any legal or natural person who uses and browses this Site.
Article 3 - Purpose
The purpose of these General Terms and Conditions of Sale is to define the rights and obligations of the Parties following the online sale of the products offered on the Site.
The present GCS apply:
- in the whole world,
- and exclusively to sales made on the site.
The GCS organizes the conditions of order, payment, delivery and possible returns of the products ordered by the Customer.
Each user and customer is required to read the GTC before placing an order. They will be presumed to have read, understood and accepted them without reservation.
The Terms and Conditions are accessible at any time on the Site, sent with the invoice by e-mail after each purchase and are systematically communicated to the Customers who request them.
In the event of a subsequent modification of the General Terms and Conditions of Sale, the version applicable to the Customer's purchase is the last version updated on the Site at the time the Order is placed.
Article 4 - Legal Capacity
It is mandatory that the Customer be:
- of legal age
- and able to conclude a contract
Article 5 - Limited Sale
The Customer may purchase each product within the limit of five copies. This limitation allows SATO to protect itself against unauthorized professional resales.
To bypass this limitation, you can send an email to contact@sato-eyewear.com
Article 6 - Geographical Area
The Products are available without geographical restriction on the Site in English language.
Article 7 - Access to the service
In principle, the Site remains accessible 7/7, 24/24.
However, in case of voluntary or involuntary interruption, in particular for maintenance purposes or in case of major emergency, access may be limited.
SATO shall not be liable for any damages resulting from the unavailability of the Site. Indeed, SATO is only subject to an obligation of means.
Article 8. Cancellation of a sale
SATO and its teams reserve the right to cancel a sale in case of
- non-compliance with the obligations of the GTC;
- Non-payment of the price of an order;
- communication of erroneous information in the creation of an account or in the event of identity theft by a third party. Furthermore, in the event of identity theft, SATO reserves the right to notify the relevant authorities;
- acts that are offensive to the company or that may harm its interests
- payment incident;
- fraud or attempted fraud in relation to the use of the Site or with whom there is a dispute relating to the payment of a previous Order.
In the event of cancellation of an order due to non-compliance with the T&Cs, you are strictly forbidden to place a new order, with the same or a different e-mail address or through an intermediary, without prior written authorisation from SATO.
Article 9. Storage of exchanges and proof
All transmitted data are archived by the SHOPIFY online service. This platform has numerous security standards and compliance certifications, including the EU Data Protection Directive. Data storage is only performed in a data center of the Service.
SATO reserves the right to archive communications, files, contracts, purchase orders and invoices on a reliable and durable medium in order to keep a copy and be used as proof of contract. Unless proven otherwise, the data recorded by SATO is the proof of all transactions between SATO and yourself.
Article 10. Orders
The Customer adds products to his/her shopping cart by clicking on the "BUY NOW" button.
The Customer can access his/her shopping cart by clicking on "CART" or its associated pictogram.
In order to confirm his order, the customer presses on "CHECKOUT".
Placing an order requires the communication of a series of mandatory information:
- an address
- a name and first name
- a telephone number
- an email address
- a delivery method
- a payment method
The Customer may check the details of his or her Order, its total price and correct it before confirming his or her acceptance.
The Customer also agrees to read the General Terms and Conditions of Sale prior to confirmation. The validation is a proof of this reading.
The "double click" is equivalent to a handwritten signature. It constitutes your irrevocable and unconditional acceptance of the Order.
The sales contract will then be formed.
In the event of an error in the Customer's data entry, SATO shall not be held responsible for any consequences such as delays or errors in delivery.
Once the order has been placed, the Customer will receive confirmation by e-mail with a summary, relevant delivery information, an invoice and these GTC.
The confirmation of an Order shall constitute the conclusion of a distance selling contract between the Seller and the Customer. SATO's confirmation of acceptance of the order by e-mail to the Customer constitutes the conclusion of the contract, provided that the price has been paid.
SATO reserves the right to suspend or cancel any execution and/or delivery of an order, regardless of its nature and level of execution, in case of
- failure to pay or partial payment of any amount due by the Customer to the Company,
- incident of payment,
- fraud or attempted fraud relating to the use of the site and the payment of an Order.
Article 11. Products and prices
11.1 Products
The Products offered for sale by the Company are those listed on the Site on the day the User consults the Site.
SATO cannot be held responsible for Products being out of stock.
11.2 Prices
Products are supplied at the prices updated on the Site at the time the Order is registered by SATO.
Prices are quoted in Euros and include VAT and are converted into foreign currencies by the SHOPIFY module.
The prices indicated do not include delivery charges.
The price of delivery is charged as an extra depending on various criteria (geographical location, weight of the order).
The price of delivery is always indicated before the order is placed.
The Products are billed to the Customer at the price displayed at the time the order is validated, regardless of whether the price has changed after the order has been placed.
Article 12. Terms of payment
The payment of products and services is done by credit card via Stripe or Paypal. The confidential data (16-digit credit card number, expiration date and CVX code) are transmitted encrypted directly to the server of Stripe, Inc. SATO has no access to this data.
Customer payments are not considered final until they are collected.
The Customer shall not be charged any additional fees beyond the costs incurred by the Seller for the use of a payment method.
SATO undertakes to secure payments by encrypting the data.
The Customer agrees that he/she is fully authorized to use the chosen payment method.
The Company shall not be held responsible for any fraudulent use of the payment methods used.
Article 13. Delivery of Products and services
The Products are delivered exclusively in the geographical area determined in article 8 "geographical area" of the present document. The Products will be delivered to the address indicated in the "My Account" information form filled in by the customer when ordering.
The shipping fees applied to the Sales Order will depend on the Sales Order and the shipping costs for each delivery.
Delivery is the transfer to the Customer of physical possession or control of the Product.
The Seller shall use its best efforts to deliver the Products ordered by the Customer as soon as possible, but shall provide a non-binding delivery schedule. However, if the ordered Products have not been delivered within thirty (30) days after placing the Order, for any other reason than the force majeure or the fact of the Customer, the sale could be canceled at the written request of the Customer under the conditions envisaged in the articles L. 216-2, L. 216-3 and L. 241-4 of the Code of the consumption. The sum paid by the Customer will then be restored to him at the last in the fourteen (14) days which follow the date of denunciation of the contract, to the exclusion of any compensation or retention.
The Company shall not be liable for any delay in delivery and the consequences thereof. In the event that the package is returned to the Company, a second delivery will be made at the Client's expense. If the package is returned to the sender, there will be no new shipment and the additional delivery costs will be deemed to have been paid by the Company.
Article 14. Subscription to the Newsletter
By entering his/her email address and postal code or by checking the box provided for this purpose, the Customer agrees that SATO may send him/her, at a frequency and in a form to be determined by him/her, a newsletter which may include information relating to the Company's activity.
The Customer will become a subscriber to SATO's email and SMS communications and may unsubscribe by clicking on a link provided for this purpose in each newsletter or by sending an SMS to STOP SMS, which is included in each SMS.
Article 15. Hypertext links
Article 15.1. Links from sato-eyewear.com
sato.com may contain hypertext links to websites operated by third parties. These links are provided for information purposes only.
SATO has no control over these sites and cannot be held responsible for the access, content or use of these sites, nor for any damage that may result from consulting the information on these sites. The decision to activate these links is the full responsibility of the user.
Article 15.2.
Links to sato-eyewear.com
Any hypertext link to sato.com is subject to SATO's express prior consent.
In this case, you must first contact SATO.
Article 16. Complaints
The Customer must check the condition of the Products delivered. The Customer has a period of fourteen (14) days from the date of delivery to make any reservations or claims for non-conformity or apparent defects of the Products delivered, with all the relevant supporting documents.
The Customer shall contact the Company via the e-mail address contact@sato-eyewear.com indicating the problem so that the procedure to be followed can be communicated by the Seller.
After this period and if these formalities are not respected, the Products shall be deemed to be in conformity and free of any apparent defect and no claim shall be validly accepted by the Seller.
The Seller shall reimburse or replace, as soon as possible and at its own expense, the delivered Products whose defects of conformity or apparent or hidden defects have been duly proven by the Customer, under the conditions provided for in Articles L. 217-4 et seq. of the French Consumer Code and those provided for in the present General Terms of Sale.
In certain cases, the Company may request the return of the Product to the following address
28 rue marbeuf 75008 Paris, France
The cost of returning the Product will then be borne by the Company.
Article 17. Transfer of ownership
The transfer of property of the Products of the Salesman, to the profit of the Customer, will be realized only after complete payment of the price by this last one, and this whatever the date of delivery of the aforementioned Products.
In accordance with the article L. 216-4 of the Code of the consumption, whatever the date of the transfer of property of the Products, the transfer of the risks of loss and deterioration relating to it will be realized only at the time when the Customer will take physically possession of the Products, that is to say, at the delivery. The Products therefore travel at the Seller's risk.
Article 18. Use of the Site and rules of conduct
The Site and the Services are accessible and work with the latest versions of (1) the following browsers: Google Chrome, Mozilla Firefox, Safari and Internet Explorer and (2) the following operating systems: Microsoft Windows (Windows Vista, 7, 8), Android, Mac OS and Apple iOS, Linux. Please note that you may experience some difficulties if you are using older versions of these browsers and operating systems. In this case, we invite you to update them in order to fully benefit from our services.
The Services and the Content are intended for personal use only and you must not make any commercial use of them. You may not sell, rent or trade them.
You further agree not to arrange, modify, decompile, disassemble, reverse engineer, translate, adapt, reproduce, distribute, disseminate or transfer any information, software, products and generally any element of the Services, the Content and the Documents. Re-posting, automated use or high-volume use of the Services, Content or Materials or transferring any Content to any other computer or mobile device is expressly prohibited.
You agree to comply at all times when using the Site, Services and Content with all applicable national and international laws and regulations and these TOS.
YOU WARRANT THAT YOU WILL NOT USE THE SITE, SERVICES, MATERIALS AND CONTENT FOR ANY PURPOSE THAT IS UNLAWFUL OR IMMORAL OR CONTRARY TO THE INTENDED USE OF THE SITE, SERVICES, MATERIALS, CONTENT, AND/OR THEIR PURPOSE.
Article 19. Right of withdrawal of the Consumer
In accordance with the legal provisions in force, the Customer has a period of fourteen (14) clear days from receipt of the Product to exercise his right of withdrawal from the Seller, without having to justify his reasons or pay any penalty, for the purpose of exchange or refund, provided that the Products are returned in their original packaging, with their security cap intact and in perfect condition within fourteen (14) days of communication of his decision to withdraw.
Returns must be made in their original and complete condition (packaging, accessories, instructions, etc.) so that they can be put back on the market in new condition. Damaged, soiled or incomplete products are not accepted.
The Customer has a right of withdrawal, except for the contracts mentioned in article L. 221-28 of the Consumer Code.
To exercise this right of withdrawal, the Customer has up to fourteen (14) days after receipt of the Order to inform the Vendor of his/her decision to withdraw by e-mail: contact@sato-eyewear.com. The Customer shall then return the Product(s), at his/her own expense, in its (their) original packaging, at the latest within fourteen (14) days following the communication of his/her decision to cancel the Sales Order, to the following address
28 rue marbeuf 75008 Paris, France
When the fourteen (14) day period expires on a Saturday, a Sunday or a holiday, it is extended until the next working day.
If the Products are not returned within the fourteen (14) day period, the Order shall be deemed final and no refund shall be made, except as provided in these GTC.
If the aforementioned conditions are met, the Seller shall refund to the Customer all sums paid by the Customer, as soon as possible and at the latest within fourteen (14) days following the date on which the Company was informed of the Customer's decision to withdraw. The Company reserves the right to defer the refund until the earlier of the date of collection of the Product(s) or the date on which the Customer provides proof of shipment of the Products. Initial shipping costs are included, except for return shipping costs, which remain the responsibility of the Customer.
Proof of the effective exercise of the right of withdrawal shall be the responsibility of the Customer.
Article 20 - Responsibility of the Seller - Legal guarantees
The Products sold on the Site comply with the regulations in force in France.
Under Article L. 217-4 of the French Consumer Code, the Seller is required to deliver goods in conformity with the contract and is liable for any defects in conformity existing at the time of delivery. The Seller is also responsible for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter has been put at its charge by the contract or has been carried out under its responsibility.
In accordance with Article L. 217-5 of the French Consumer Code, to be in conformity with the contract, the Product must :
- be fit for the purpose usually expected of a similar good,
- correspond to the description given by the Seller,
- have the qualities presented to the buyer in the form of a model,
- and have the qualities that a buyer may legitimately expect in view of the public statements made by the Seller, in particular in advertising or labeling
or must have the characteristics defined by mutual agreement between the Parties or be suitable for any special use sought by the Customer, brought to the attention of the Seller and accepted by the latter.
The Products supplied by the Vendor benefit by right and without additional payment, independently of the right of withdrawal, in accordance with the legal provisions :
- the legal guarantee of conformity, for apparently defective, damaged or damaged Products or Products that do not correspond to the Order
- and the legal warranty against hidden defects resulting from a defect in material, design or manufacture affecting the Products delivered and rendering them unfit for use, under the conditions and according to the methods referred to in the box below and defined in the appendix hereto.
It is reminded that within the framework of the legal guarantee of conformity, the Customer:
● has a period of two (2) years from the delivery of the Product to act against the Seller;
● may choose between repairing or replacing the ordered Product, subject to the cost conditions provided for in Article L. 217-9 of the Consumer Code;
● is exempted from proving the existence of the defect of conformity of the Product during the six (6) months following the delivery of the Product. This period is extended to twenty-four (24) months as of March 18, 2016, except for used goods.
The legal warranty of conformity applies independently of the commercial warranty that may possibly cover the Product.
The Customer may decide to implement the warranty against hidden defects Product in accordance with Article 1641 of the Civil Code; in this case, he may choose between the resolution of the sale or a reduction of the sale price in accordance with Article 1644 of the Civil Code.
In order to assert his rights, the Customer shall inform the Seller, in writing, of the non-conformity of the Products within a maximum period of twenty-four (24) months from the delivery of the Products or the existence of hidden defects within the above-mentioned period and return the defective Products in the state in which they were received with all the elements (accessories, packaging, instructions, etc.).
The Seller will reimburse, replace or repair the Products or parts under warranty that are judged to be non-compliant or defective.
Shipping costs will be reimbursed on the basis of the invoiced rate and return shipping costs will be reimbursed upon presentation of receipts.
Refunds for Products found to be non-conforming or defective shall be made as soon as possible and no later than fourteen (14) days following the Seller's finding of the non-conformity or hidden defect.
The hidden defect being a defect of the thing which, under normal conditions of use, makes it unsuitable for the use for which it is intended and the obligation of conformity being understood as the delivery of the thing contractually agreed, the editor of this site is not responsible, even within the framework of the conventional guarantee, for the normal wear of the products, the accidental damage or resulting from an abnormal use of the products.
The refund will be made by crediting the Customer's bank account.
The Seller shall not be liable in case of non-compliance with the legislation of the country in which the Products are delivered, which it is up to the Customer to check, or in case of misuse, use for professional purposes, negligence or lack of maintenance on the part of the Customer, as well as in case of normal wear and tear of the Product, accident or force majeure.
The Seller's warranty is, in any event, limited to the replacement or refund of Products that do not conform or are affected by a defect.
The replacement of the Products does not extend the duration of the warranty.
Article 21. Customer service
The customer service of the present site is accessible from Monday to Friday from 9 am to 7 pm by e-mail at the following address contact@sato-eyewear.com or by mail at the following address: 85 rue Baudin 92300 Levallois Perret, France. The editor undertakes to provide an answer within 5 working days.
Article 22. Force majeure
The Vendor and the Customer shall not be held responsible if the non-performance or the delay in the performance of any of their obligations, as described herein, results from a case of force majeure, as defined in Article 1218 of the Civil Code.
Article 23. Intellectual property
All visual, sound, textual, illustrative, photographic, graphic and computer coding elements of the Site are protected by copyright (articles L.122-4 and L.122-5 of the French Intellectual Property Code) and possibly by trademark, design and patent law if they have been registered.
These elements are the exclusive property of SATO, except for elements created by external parties who have not transferred their copyright or related rights.
Any total or partial reproduction of these elements is strictly prohibited. SATO reserves the right to take civil and criminal action, using either intellectual property law or competition law, or both.
All intellectual property rights in the Site belong exclusively to SATO.
The SATO trademark, whether in word or logo form, belongs exclusively to SATO.
Article 27. Protection of personal data
The provision of personal information about the Client is necessary for the proper functioning of the Website. The Customer provides the Company with the following information: surname, first name, postal address, e-mail address and telephone number.
This information is personal data and is processed by SATO, which is responsible for processing it.
SATO applies the General Data Protection Regulation of 27 April 2016 n°2016/679.
The data processing carried out by SATO is mandatory in order to ensure the orders of Products on the Site, for example for registration, identification, management of the Customer Account and follow-up of his/her Orders.
The Customer is informed that all or part of his/her personal data may be communicated by the Company to the following third parties, considered as subcontractors
- Host: Shopify International Limited, a private company limited by shares, incorporated in Ireland under registration number 560279, whose registered office is at 2nd Floor Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland 5VAT number IE 3347697KH° and whose privacy policy can be found at: https://www.shopify.fr/legal/conditions
In accordance with the applicable legal and regulatory provisions, the Customer has an individual right of access, rectification, deletion ("right to be forgotten"), limitation, opposition to processing and portability of personal information concerning him/her.
The Customer may request the rectification of his or her information if it is inaccurate or incomplete. With the exception of personal information necessary for the performance of the service as well as for compliance with obligations that the Company may be required to perform, the Client may request the deletion of personal information concerning him/her in any of the cases referred to in Article 17 of Regulation (EU) 2016/679 of 27 April 2016 ("General Data Protection Regulation").
The Company may, in the presence of legitimate and compelling reasons, use the data despite the objection, in particular for the defense of legal rights.
The Customer may exercise his rights by e-mail or by post to the following addresses, indicating the name, surname, address:
- contact@sato-eyewear.com
- 85 rue Baudin 92300 Levallois Perret
- A copy of the Customer's proof of identity must be attached to the request.
The duration of data retention is equivalent to the duration of the contractual relationship between the Client and the Company and to a reasonable period of time after the end of this relationship.
The Client may lodge any complaint with the National Commission for Information Technology and Civil Liberties (CNIL).
Article 24. Liability and Imprecision
Although SATO undertakes to use all necessary means to ensure the accessibility of the Site, it cannot be held responsible for the temporary or permanent unavailability of the Site.
In addition, interruptions may be caused by SATO in case of maintenance or improvement of the Site.
In the event of failure entirely attributable to the carrier in the delivery of the Products, in accordance with Article L. 221-15 of the French Consumer Code, SATO shall not be held responsible.
In case of force majeure, the company cannot be held responsible for delays or cancellations of an order.
Article 25. Nullity and independence of the clauses
The nullity of one or more clauses of the GTC does not invalidate the other clauses, as provided for in the French civil code.
Article 26. Advertising on the Site
SATO reserves the right to advertise on the Site but shall not be responsible for the content of such advertisements.
Article 27. Changes to the Terms and Conditions of Sale
The Company reserves the right to modify the Site, the T&Cs as well as any delivery procedure or other elements of the services provided by the Company through this Site. The modification of the T&Cs will come into effect as of the date indicated on the Site. Orders placed prior to this change are not affected by the change.
The absence of an explicit refusal indicates acceptance by the customer.
In case of refusal of the new GTC by a customer, the latter must terminate his Account by registered letter with acknowledgment of receipt before the entry into force of the new provisions if he has been informed of them within a reasonable time or within 10 days of their entry into force at the latest.
Article 28. Disputes and competent jurisdiction
Any dispute arising from the purchase of a Product shall be submitted to the competent courts of Paris.
The Customer is informed that he may, in any event, resort to conventional mediation, in particular with the Commission for Consumer Mediation or with existing sectoral mediation bodies, the references of which are given on the website (by e-mail mediateurduecommerce@fevad.com or by post to Service du Médiateur du e-commerce de la FEVAD - 60 rue de la Boétie - 75008 Paris) or to any alternative dispute resolution method in the event of a dispute.
Article 29. Applicable law
These General Terms and Conditions of Sale and the operations resulting from them are subject to French law.
The present General Terms and Conditions of Sale are written in French. In the event that they are translated into one or more foreign languages, only the French text shall be deemed authentic in the event of a dispute.
Article 30. Disputes and competent jurisdiction
Any dispute arising from the purchase of a Product, a subscription or a service will be submitted to the competent courts of Paris.
The Customer is informed that he can, in any case, resort to a conventional mediation, in particular with the Commission of the mediation of consumption or with the existing sectoral mediation authorities, and whose references appear on the Internet site (by e-mail mediateurduecommerce@fevad.com or by postal mail with Service of the Mediator of the e-commerce of the FEVAD - 60 rue de la Boétie - 75008 Paris) or with any alternative mode of settlement of the disputes in the event of contesting
Annex 2 - Withdrawal form
This form must be completed and returned only if the Customer wishes to withdraw from the Order placed on the Web Site, except for exclusions or limitations to the exercise of the right of withdrawal according to the applicable General Terms of Sale.
To the attention of: SATO Address
I hereby notify the withdrawal from the contract for the sale of the goods below:
● ordered on :
● Order number :
● Customer's name :
● Customer's address:
● date: